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Anonymised: names, quotes and figures changed in this sample. The reviews are reworded from one Melbourne izakaya’s Google reviews (star ratings kept). The drafts are examples written for this sample; in Pro, AI drafts each reply for you to edit. Nothing here is saved.

Review replies

Your izakaya, Melbourne. Edit a draft, copy it, open the review on Google and paste your reply there. Then mark it replied here.

2 critical4 waiting for a reply4 of 200 drafts used this month

Critical, unanswered (3★ or below)

Diner A

24 Sept 2026
Reply soon · 34 days without a reply

The staff were rude and brushed us off; I've never been treated like that.

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Diner B

12 Sept 2026
Reply soon · 46 days without a reply

Loved the udon and the takoyaki, but the cheese katsu was disappointing and the sushi costs far too much for what it is!

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Everything else

Diner C

27 Sept 2026
Needs a reply

We only had 90 minutes at the table, which was a little disappointing.

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Diner D

20 Sept 2026
Needs a reply

The sukiyaki nabe is their signature dish and it's wonderful.

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Diner E

18 Sept 2026
Replied on Google · 19 Sept 2026

Everyone on the floor was lovely, and the sashimi was excellent as well.

Your reply on Google

Thank you so much for the kind words about our team and the sashimi!

Diner F

8 Sept 2026
Replied on Google · 9 Sept 2026

Everything tasted so fresh and genuinely authentic!

Your reply on Google

Thank you! Fresh and authentic is exactly what we aim for.